Last updated: October 4, 2023
Archangel Care Services. (“Archangel Care Services”, “we,” or “us”) provides this Privacy Policy (“Policy”) to explain how we collect, use, disclose, and process information about you when you use our application, website, services and online forms. Archangel Care Services is committed to ensuring that your privacy is protected and preserved.
When you are asked to provide certain information by which you can be identified, rest assured that such Information will only be used in accordance with HIPAA Compliance and this privacy statement. Archangel Care Services may change this policy from time to time by updating this webpage and by revising the date at the top of the Policy. We encourage you to review the Policy whenever you access our website or otherwise interact with us to stay informed about our information practices and the choices available to you.
Information Collection
Information You Provide to Us
We collect information that you provide to us in the course of using our services such as when you fill out an appointment form, referral form, contact form, pop-up form, employment form, provide us feedback or otherwise communicate with us. The types of information that we ask you to provide may include but are not limited to, your name, address, email address, phone number, family member contacts, payment information, and notes regarding your care. We may also collect the information you supply to us concerning your preferences and interests expressed in the course of the use of our services and any other information you provide to us or upload to our services. In addition, if you are a caregiver using our services, we may also ask you to provide information about which area(s) you are certified to provide care in, applicable ID numbers, general employment history, demographic and/or language information, bank account information, available work schedule, and a profile photograph.
The information collected will help Archangel Care Services fulfill the services that are due to you. We also collect information through the website for the following purposes:
- Internal Record Keeping
- Client/Customer Feedback to improve services and/or products
- Promotional emails about our services, special offers, or other information which you may find interesting
using the email address that you have provided to us. - To contact you for market research purposes.
Security of Information
We are committed to ensuring that the information you submitted to Archangel Care Services is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial measures to secure the information we collect online.
The Use of Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. With your permission on our browser settings, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used, as this helps Archangel Care Services analyze data about web page traffic which will be used to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes, and then the data is subsequently removed from the system.
Please note that a cookie will NOT give us access to your computer or any information about you other than the data you choose to share with us through the Archangel Care Services website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.
Links to other websites
Through the Archangel Care Services website, you can link to other websites which are not under the control of Archangel Care Services. We have no control over the nature, content, and availability of outbound third-party websites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. Archangel Care Services remains independent from third-party website links.
Security of Your Personal Information
Archangel Care Services will not sell, distribute or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.
You may request details of personal information which we currently hold under the Data Protection Act of 1998. Requesting this information will require a small fee. If you would like a copy of the information we have on you, please contact us.
If you find that any information we are currently holding on you is incorrect or incomplete, please advise us of the corrections accordingly.
Data Policy – SMS Terms and Conditions
Collection of Personal Data:
a. We are committed to protecting your personal information and respecting your privacy. This data policy outlines how we collect, use, disclose, and store personal data through our SMS service.
Use of Personal Data:
a. The personal data collected through our SMS service will solely be used for the purpose of delivering promotional offers and marketing communication to you.
b. We may analyze aggregated and anonymized data to understand and improve our SMS service, but we will not use your personal data for any other purpose without your explicit consent.
Disclosure of Personal Data:
a. We will not sell, trade, or disclose your personal data to third parties for their marketing purposes.
b. We may disclose your personal data to our trusted service providers who assist us in delivering the SMS alerts. These service providers are contractually obligated to keep your personal data confidential and secure.
c. We may disclose your personal data if required by law or in response to a valid legal process, such as a court order or government regulation.
Data Security:
a. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
Data Retention:
a. We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.
Access and Control:
a. You have the right to access, rectify, or delete the personal data that we hold. You may also update your preferences or unsubscribe from our SMS service at any time.
SMS Terms & Conditions
By providing your phone number and opting in to receive SMS communications from us, you agree to the following terms:
Types of Messages: You may receive various types of SMS messages, including but not limited to appointment and payment reminders, account notifications, and other relevant communications regarding your account or services.
Message and Data Rates: Message and data rates may apply based on your mobile service provider and plan.
Opt-Out: You can opt out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message.
Assistance: For any assistance or questions, text “HELP” or visit our website at https://www.myarchangelcare.com
By agreeing to these terms, you consent to receive SMS communications as described above.
Changes to the Data Policy:
a. We reserve the right to modify or update this data policy at any time. We will notify you of any material changes through the SMS service or other appropriate means. Continued use of the SMS service after any changes indicates your acceptance of the updated data policy.
(If you have any questions or concerns regarding our data policy or how your personal data is handled, please contact our privacy officer at 562-252-2310).